Getting Started
- Welcome to FireBoard
- FireBoard Account & App Download
- Activate Your FireBoard
- Account & Activation FAQ
Bluetooth
- Specifications
- Connect to Bluetooth
- Bluetooth FAQ
WiFi
- Connect to WiFi
- WiFi FAQ
FireBoard App & Cloud
- Introduction
- Dashboard
- Sessions
- Alerts
- FireBoard Analyze™
- Advanced Settings
- Voice Control Devices
- FireBoard Cloud API
- FireBoard App & Cloud FAQ
FireBoard 2 Series
- Operations
- Screen Views
- Probes
- Device Specifications
- FBX2 Series FAQ
FireBoard Spark
- Operation
- Menu Options
- AutoHold
- Power Management
- Firmware
- Device Specifications
FireBoard (FBX11)
- FBX11 Operations
- FBX11 Screen Views
- FBX11 Probes
- FBX11 Specifications
- FBX11 FAQ
Yoder ACS Controller
- FireBoard + Yoder
- Yoder FAQ
Drive Operations
- Drive Basics
- Drive Fan Cable
- Compatible Fans
- Drive Blower
- Fan Installation
- Powering Your Fan
- Using a Fan with Fire
- Drive Programs
- Drive Settings
- Drive FAQ
Probes
- Probe Types
- Dimensions
- Accuracy
- Calibration
- Probe Care & Maintenance
- Probe FAQ
Troubleshooting
- Frequently Asked Questions
- Power Test
- Battery
- Diagnostics & Log Files
- Repairs & Warranty
- Factory Reset
- Water Damage
Beta
- FireBoard Beta Program
Repairs & Warranty
In the event your FireBoard or FireBoard accessories need repair, please use this guide to expedite the process.
Make sure to email us regarding your intent to send equipment back for repair at support@fireboard.com.
Please read our warranty summary. A complete warranty policy was included in the original packaging with your FireBoard.
Send the equipment in question back to our lab at the following address:
FireBoard Labs
501 Charlotte St
Kansas City, MO 64106
Please include your name, contact info, return address, and a brief description of the problem.
The warranty only applies to FireBoard equipment purchased directly from FireBoard or one of FireBoard’s authorized dealers.
If the equipment is under warranty, we will inspect the equipment and determine the nature of the issue. If the repairs are under warranty, we will repair or replace the equipment free of charge and send it back to you in a timely manner. Remember, probes include a six month warranty and the FireBoard unit and accessories include a one year warranty.
Please note that international customers will be responsible for all warranty related shipping charges.
We strive to make all repairs in a timely manner. We also intentionally price any repairs that are outside the scope of warranty work as reasonably as possible in an effort to support our customers.