Repairs & Warranty

In the event your FireBoard or FireBoard accessories need repair, please use this guide to expedite the process.

Make sure to email us regarding your intent to send equipment back for repair at support@fireboard.com.

Please read our warranty summary. A complete warranty policy was included in the original packaging with your FireBoard.

Send the equipment in question back to our lab at the following address:

FireBoard Labs
3305 Terrace St, Suite 100
Kansas City, MO 64111

Please include your name, contact info, return address, and a brief description of the problem.

The warranty only applies to FireBoard equipment purchased directly from FireBoard or one of FireBoard’s authorized dealers.

If the equipment is under warranty, we will inspect the equipment and determine the nature of the issue. If the repairs are under warranty, we will repair or replace the equipment free of charge and send it back to you in a timely manner. Remember, probes include a six month warranty and the FireBoard unit and accessories include a one year warranty.

We strive to make all repairs in a timely manner. We also intentionally price any repairs that are outside the scope of warranty work as reasonably as possible in an effort to support our customers.