Getting Started
- Welcome to FireBoard
- FireBoard Account & App Download
- Activate Your FireBoard
- Account & Activation FAQ
Bluetooth
- Specifications
- Connect to Bluetooth
- Bluetooth FAQ
WiFi
- Connect to WiFi
- WiFi FAQ
FireBoard App & Cloud
- Introduction
- Dashboard
- Sessions
- Alerts
- FireBoard Analyze™
- Advanced Settings
- Voice Control Devices
- FireBoard Cloud API
- FireBoard App & Cloud FAQ
FireBoard 2 Series
- Operations
- Screen Views
- Probes
- Device Specifications
- FBX2 Series FAQ
FireBoard Spark
- Operation
- Menu Options
- AutoHold
- Power Management
- Firmware
- Device Specifications
FireBoard (FBX11)
- FBX11 Operations
- FBX11 Screen Views
- FBX11 Probes
- FBX11 Specifications
- FBX11 FAQ
Yoder ACS Controller
- FireBoard + Yoder
- Yoder FAQ
Drive Operations
- Drive Basics
- Drive Fan Cable
- Compatible Fans
- Drive Blower
- Fan Installation
- Powering Your Fan
- Using a Fan with Fire
- Drive Programs
- Drive Settings
- Drive FAQ
Probes
- Probe Types
- Dimensions
- Accuracy
- Calibration
- Probe Care & Maintenance
- Probe FAQ
Troubleshooting
- Frequently Asked Questions
- Power Test
- Battery
- Diagnostics & Log Files
- Repairs & Warranty
- Factory Reset
- Water Damage
Beta
- FireBoard Beta Program
Diagnostics & Log Files
The FireBoard stores internal log files in order to preserve valuable diagnostic information in case any troubleshooting is necessary. This diagnostic information can be sent to FireBoard Labs, with your permission, to help diagnose any potential problems. The two methods of transmitting log files are:
- Full Log File Pull. This is initiated by sending us an email at support@fireboard.com with your account email/username, a description of the problem, and a request to run diagnostics on the FireBoard. Note that the full log file pull operates over the FireBoard’s WiFi connection, so this will need to be active.
- Partial Log File Push. This is initiated via the FireBoard App: any user can send a partial snapshot of their logs. The benefit of this approach is that it uses the FireBoard’s Bluetooth connection, so it can be useful in diagnosing any problems with WiFi connectivity.
- To send partial logs, navigate to Devices > Advanced Settings > Send Device Logs
Updated January 11th 2023