Factory Reset

A factory reset should be the last resort for troubleshooting an issue with your FireBoard. Make sure to explore the FAQs for each section to try and find a solution.

The reset will remove the device from an existing account and clear all wireless connection settings.

After a factory reset, the FireBoard will automatically upgrade back to the latest firmware version via Over-The-Air (OTA) updates.

In general, a factory reset will likely not solve a wireless connection issue. Make sure you try the WiFi troubleshooting steps.

To perform a factory reset on an FBX2 model:

• Hold any button to access the Menu
• Press the middle button, next to “Settings”
• Press the bottom button, next to “Factory Reset”
• Follow the instructions on the screen: press the middle button six times. To cancel, press the top or bottom button.

To perform a factory reset on an FBX11 model:

• Hold the Select button, then momentarily push the Power button while holding Select.
• While holding Select, the screen will prompt a reminder to continue holding, and after 5 seconds the screen will prompt “Reset? 6 select pushes”.
• Quickly push the Select button 6 times (or more). If the Select button is pushed quickly enough, the device will perform a factory reset and reboot.
• If the above steps aren’t completed in time, power down the FireBoard, power it back on, and begin the steps again.

After a factory reset, you will need to remove your FireBoard from the account and re-activate it in order for the app to properly communicate with your FireBoard.