Common Questions

This guide is intended to provide helpful hints and best practices should you run into any trouble. Beyond this reference, of course feel free to reach us directly at our customer support line at or our main number during business hours at (816) 945-2232.

I can’t login to the App with my account, what should I do?
Make sure you’ve got a FireBoard Cloud account, this is not the same account you created during checkout through our store. Follow this guide for more help.

What should I do if my FireBoard won’t turn on?
Follow the power troubleshooting guide here to test your FireBoard.

My Bluetooth connection isn’t working, what should I do?
Check this guide on getting connected, and also read about recommended tips regarding Bluetooth connections.

Why won’t my FireBoard connect to my wireless network?
Follow the procedure here to get connected, but please let us know if these steps don’t work for you.

What should I do if my probes aren’t reading correctly?
We have a good test method to determine whether the probes are reading incorrectly. Please follow it here.

Can I perform a factory reset?
Follow these steps here to perform a factory reset.

In the case repair is necessary (either inside or outside the scope of warranty work), please follow this guide to send your equipment back to our lab.